Terms and Conditions for Golden Ratio Blooms
Welcome to Golden Ratio Blooms. These Terms and Conditions govern your use of our online platform and the services we provide. By accessing or using our website, purchasing our products, or booking our services, you agree to comply with and be bound by these terms. Please read them carefully.
1. Acceptance of Terms
By using our site, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services or access our website.
2. Services Provided
Golden Ratio Blooms offers a range of floral design and retail services, including but not limited to:
- Bespoke floral arrangements for events
- Wedding floristry services
- Daily fresh cut flower sales
- Corporate floral subscriptions
- Plant consultations
- Terrarium workshops
- Online ordering for floral products
- Event consultation booking
All services are subject to availability and our acceptance.
3. Online Orders and Payments
When placing an order through our online platform:
- All prices are listed in Canadian Dollars (CAD) unless otherwise specified.
- Payment must be made in full at the time of order placement.
- We accept various payment methods as indicated on our website.
- Order confirmation will be sent upon successful payment.
- Due to the perishable nature of our products and seasonal availability, specific flowers, colors, or arrangements may vary. We reserve the right to substitute with items of equal or greater value and similar aesthetic if necessary, without prior notice.
4. Cancellations, Returns, and Refunds
Our policy regarding cancellations, returns, and refunds varies based on the service:
- Daily Fresh Cut Flowers & Arrangements: Due to the perishable nature, all sales are final once delivered. If there is an issue with the quality upon delivery, contact us within 24 hours with photographic evidence for assessment and a potential replacement or store credit.
- Workshops: Cancellations made at least 7 days prior to the workshop date will receive a full refund. Cancellations within 7 days are non-refundable but may be eligible for a credit towards a future workshop, subject to availability.
- Event & Wedding Floristry Consultations: Initial consultation fees may be non-refundable. Specific cancellation terms for event and wedding contracts will be outlined in the individual service agreement.
- Corporate Subscriptions: Cancellation terms for corporate subscriptions will be detailed in the individual subscription agreement.
5. Intellectual Property
All content on our website, including text, images, designs, and logos, is the property of Golden Ratio Blooms and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any content from our site without our express written permission.
6. User Conduct
You agree to use our website and services only for lawful purposes. You must not use our platform in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of our services; or in any way which is unlawful, illegal, fraudulent or harmful.
7. Limitation of Liability
Golden Ratio Blooms strives to provide accurate and high-quality services. However, we do not warrant that our website will be error-free or that the information provided will be entirely accurate, complete, or current. To the fullest extent permitted by law, Golden Ratio Blooms will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of, or inability to use, our services or website.
Our liability for any products or services purchased through our site is strictly limited to the purchase price of that product or service.
8. Privacy Policy
Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy for more details.
9. Amendments to Terms
Golden Ratio Blooms reserves the right to modify or replace these Terms and Conditions at any time. We will post any changes on this page, and your continued use of our services after such modifications constitutes your acceptance of the new terms. We encourage you to review these terms periodically.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable therein, without regard to its conflict of law provisions.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Golden Ratio Blooms
289 Willowdale Avenue, Suite 201
Toronto, Ontario, M2N 5S4
Canada