Privacy Policy for Golden Ratio Blooms
At Golden Ratio Blooms, we are committed to protecting the privacy and security of information collected through our online platform. This policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our site, purchase our floral designs, book consultations, or interact with our services.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
1.1 Personal Data You Provide Voluntarily
This includes information you actively provide when:
- Placing an order for bespoke floral arrangements, fresh cut flowers, or corporate subscriptions (e.g., name, billing/shipping address, email address, phone number, payment information).
- Booking an event consultation (e.g., name, contact details, event date, specific floral preferences).
- Signing up for terrarium workshops or plant consultations (e.g., name, email, contact number).
- Communicating with us via our site's contact forms or direct email (e.g., your name, email address, and the content of your message).
- Participating in surveys or promotions.
1.2 Automatically Collected Data
When you visit our site, we may automatically collect certain information about your device and browsing activity, including:
- IP address, browser type, and operating system.
- Pages viewed, time spent on our site, and referring URLs.
- Cookies and similar tracking technologies to enhance user experience and analyze site usage.
2. How We Use Your Information
We use the collected information for the following purposes:
- To process and fulfill your orders for floral products and services.
- To schedule and manage event consultations, plant consultations, and workshop bookings.
- To communicate with you regarding your orders, appointments, inquiries, and customer service requests.
- To personalize your experience on our site and showcase relevant floral designs.
- To improve our online platform, products, and services based on user feedback and analytics.
- For marketing purposes, such as sending promotional offers or newsletters, but only with your explicit consent where required by law.
- To comply with legal obligations and protect our rights.
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal data to outside parties without your consent, except in the following situations:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our site, conducting our business, or serving our users (e.g., payment processors, shipping companies, website hosting providers). These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.
4. Your Data Protection Rights (GDPR)
Consistent with the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal data when you place an order or enter, submit, or access your personal information. These measures include using secure servers, encryption, and restricted access to data.
6. Third-Party Websites
Our site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review their privacy policies before providing any personal data.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:
Golden Ratio Blooms
289 Willowdale Avenue, Suite 201
Toronto, Ontario, M2N 5S4
Canada